FREE GROUND SHIPPING ON ALL U.S. ORDERS (3 to 5 business days) AND DISCOUNTED SHIPPING COST OF 20$ FOR OVERSEAS SHIPPING CUSTOMERS (3 to 5 business days). ANY OTHER LOCATION SUCH AS SWEDEN, ITALY ETC PLEASE MESSAGE US DIRECTLY UNDER CONTACT US
All Custom hand made wigs are made within the specified time on the product page. However, some items must be ordered from the manufacturers and this process may take a few days to obtain the items if this applies to your order you will be notified of the change and advised be. Regular UPS ground and USPS orders will not be notified if the items will be delayed less than 5 business days.
*** If you need the items before or on a SPECIFIC date or within fewer days than the standard please alert us BEFORE placing your order, so that we may tell you of when the item can make it to you or notify you of possible extra charges it may require. If you have already purchased an item, you may send us an email.
US SHIPPING + handling - Based on a 2 pound package
UPS 3-5 business days - $17.00
Express Mail – Based on your location $30 (Next day) (NOT AVAILABLE RIGHT NOW)
GREAT BRITAIN + handling - Based on a 2 pound package
Global Express – $130.00 Tracking Number Included (1 to 3 business days) (NOT AVAILABLE RIGHT NOW)
Express Mail - $47.00 – Tracking Number Included (3 to 5 days)
CANADA+ handling - Based on a 2 pound package
Global Express – $91.00 Tracking Number Included (1 to 3 business days) (NOT AVAILABLE RIGHT NOW)
Express Mail - $43.00 – Tracking Number Included (3 to 5 days)
ANY OTHER LOCATION SUCH AS SWEDEN, ITALY ETC PLEASE MESSAGE US DIRECTLY UNDER CONTACT US
1. Shipping Methods
- US PO BOX: USPS Priority Mail Only
-Canada: UPS Canada Standard, TNT Express(Europe, Canada, Japan, HK) or Postal Priority Mail International.
4. Undeliverable, Refused Packages
Any order returned to our facility without previous authorization from Catherine Marion (ie. unauthorized returns, refused packages, incorrect address, etc...) will be treated as a return.
Order will be canceled and all fees (including but not limited to additional shipping costs and/or re-stocking fees Will Apply.)
*** If package has not been delivered on your delivery date, PLEASE contact us as soon as possible as we do have a time frame to set up claims and or investigations with our mail carriers. We unfortunately cannot guarantee any results for deliveries after package has been delivered for more than 30 days from when you claim. Unfortunately we have a time frame that we cannot overlook and if the package shows to have been delivered more than 30 days ago we cannot assure a claim can be set up with the carriers.
If a delivery is refused for any reason, or considered undeliverable you will be charged a penalty that may include, but not limited to extra shipping charges. Please proofread your order before finalizing.