FREE GROUND SHIPPING ON ALL U.S. ORDERS (3 to 5 business days) AND DISCOUNTED SHIPPING COST OF 20$ FOR OVERSEAS SHIPPING CUSTOMERS (3 to 5 business days). ANY OTHER LOCATION SUCH AS SWEDEN, ITALY ETC PLEASE MESSAGE US DIRECTLY UNDER CONTACT US

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All Custom hand made wigs are made withing 10 business days, and all hair extensions are shipped within 3 to 5 business days. However, some items must be ordered from the manufacturers and this process may take a few days to obtain the items if this applies to your order you will be notified of the change and advised be. Regular UPS ground and USPS orders will not be notified if the items will be delayed less than 5 business days.

*** If you need the items before or on a SPECIFIC date or within fewer days than the standard please alert us BEFORE placing your order, so that we may tell you of when the item can make it to you or notify you of possible extra charges it may require. If you have already purchased an item, you may send us an email.

US SHIPPING + handling - Based on a 2 pound package
UPS 3-5 business days - $17.00
Express Mail – Based on your location $30 (Next day)  (NOT AVAILABLE RIGHT NOW)

GREAT BRITAIN + handling - Based on a 2 pound package
Global Express – $130.00 Tracking Number Included (1 to 3 business days) (NOT AVAILABLE RIGHT NOW)
Express Mail - $47.00 – Tracking Number Included (3 to 5 days)

 
CANADA+ handling - Based on a 2 pound package
Global Express – $91.00 Tracking Number Included (1 to 3 business days) (NOT AVAILABLE RIGHT NOW)
Express Mail - $43.00 – Tracking Number Included (3 to 5 days)

ANY OTHER LOCATION SUCH AS SWEDEN, ITALY ETC PLEASE MESSAGE US DIRECTLY UNDER CONTACT US


1. Shipping Methods
- US PO BOX: USPS Priority Mail Only
-Canada: UPS Canada Standard, TNT Express(Europe, Canada, Japan, HK) or Postal Priority Mail International.

2. Foreign Orders

You (the customer) will be liable for any taxes and duty (e.g. VAT, custom duty, etc.) that apply to your purchase. In some rare cases additional charges such as a service, agency, or brokerage fees associated with your deliveries that are charged by local agents. These charges are at the discretion of each country and some countries have more charges than others. Contact your shipping method website; They should be able to give you an estimate on what you should expect to pay.

 
-Postal Priority Mail International available for foreign orders unless requested other methods by email. 
- Postal Priority Mail International: Delivery within 6-10 days business days on average. This is not time guaranteed delivery. Tracking information is available through www.usps.com. Tracking number will be sent to your e-mail address upon your request via e-mail address at ask@ebonyline.com
 
- Customers outside the US and its territories are responsible to find out about restrictions & prohibitions of your own country about certain items or ingredients. Because each country has different restrictions & prohibitions about import, we just send your order under your responsibility. 
- Also, customers outside the US and its territories are responsible for customs & duties if  any apply.

3. Claim or Delay of Orders


Before emailing us, please double check your shipping address.
Once we ship out the package, the speed of delivery totally depends on the US Postal Service and other Carriers in each country. 
 
-Postal Priority Mail International & TNT Express: If you do not receive your order after shipment 5-6 weeks, email us for investigation. USPS will initiate the investigation after 37 days of shipment. 

-It will take 12-16 weeks to have the investigating result Postal Priority Mail International (6-10 days delivery) from US Postal Office. We will refund you in full after 16 weeks of investigation filing if we do not hear from US Postal Office at least. Or we will refund you right after investigation result from US Postal Office

*** we will ship your order as per the selected shipping method
*** If a package weighs over 50 pounds (22.7 kg) for Postal Priority Mail International (6-10 days delivery) and TNT Express shipping rate will be recalculated after the order and will send new rate for confirmation. However, UPS Worldwide Expedited & TNT Express will calculate automatically the rate for any shipping weight. 
***If a shipping address is found to be incorrect, the customer will be charged an additional shipping correction fee. 
***You are responsible for charges incurred by the refusal or return of package by providing wrong address. The charges are comprised of sending and returning shipping fees, taxes and duties, and carrier's processing fees. 

Shipping Calculation, visit at:

- U.S. Postal Service: Postal Web Site

4. Undeliverable, Refused Packages


Any order returned to our facility without previous authorization from Catherine Marion (ie. unauthorized returns, refused packages, incorrect address, etc...) will be treated as a return.

Order will be canceled and all fees (including but not limited to additional shipping costs and/or re-stocking fees Will Apply.)

*** If package has not been delivered on your delivery date, PLEASE contact us as soon as possible as we do have a time frame to set up claims and or investigations with our mail carriers. We unfortunately cannot guarantee any results for deliveries after package has been delivered for more than 30 days from when you claim. Unfortunately we have a time frame that we cannot overlook and if the package shows to have been delivered more than 30 days ago we cannot assure a claim can be set up with the carriers.

If a delivery is refused for any reason, or considered undeliverable you will be charged a penalty that may include, but not limited to extra shipping charges. Please proofread your order before finalizing.